Chandigarh, December 30 – With 85 per cent of the tickets raised on the official Twitter handle @cmohry of the Haryana Chief Minister, Mr. Manohar Lal in the year 2020 processed and subsequently closed, many messages of gratitude can be seen on the social media platform.

IT Consultant to Chief Minister, Mr. Dhruv Majumdar who played a key role in conceptualising and implementing the Social Media Grievance Tracker in Haryana in 2017 said that in the year 2020, 78,063 tickets were raised from 31 different Departments on @cmohry, out of which a maximum of 13,393 were related to government offices in districts. Other than this, there were 9,926 electricity related tickets and 9,756 garbage related tickets. 

Giving some examples, he said that recently the Twitter handle received a ticket regarding garbage in Jind area, which was resolved within 24 hours of raising on the Twitter handle. Amit expressed gratitude on the Twitter handle and tweeted “Thanks for resolving my complaint within 24 hours. Now, the area is neat and clean.” 

In another tweet in which the citizen received a response from the State Government within an hour of tweeting is also regarding disposal of garbage. The tweet was raised by a student of Class 11 from Gurugram, Hridaya, associated with Trshni Organisation that will soon be registered as a non-government organization (NGO). The organization had raised a ticket regarding garbage litter in Gurugram for which he received a response from the state government within a day and it was cleaned.

There were around 5,940 tickets raised regarding COVID-19 in the year 2020. In a tweet by a COVID patient stating that the local health team has not visited him and he has just received calls from the Health Department assuring a visit. He later expressed gratitude stating that the issue had been resolved.

In a similar ticket raised by a resident of Gurugram, Mr. Sachin Dhawan who had tweeted regarding non-availability of pneumococcal and rotavirus vaccines in the Civil Hospital of the area. After intervention, Sachin Dhawan tweeted, “Appreciated the response from concerned authorities as the matter was sorted out within an hour of the tweet.” Mr. Dhawan expressed gratitude to Dr. Sabina after the matter was clarified. The SMGT Team received a total of 2,070 tickets pertaining to the Health Department.

Meanwhile, another ticket was raised by Gourav Singla pertaining to the unavailability of a certain PVC vaccine at the government hospital in Kaithal. Thereafter, the matter was taken up by the Department and the vaccine was made available on priority basis. Gourav Singla then expressed gratitude tweeting “Thanks for the quick resolution”. Among other Departments, around 1,063 tickets regarding Street Lights and 7,778 tickets pertaining to Police Department were raised with the Social Media Grievance Tracker (SMGT) in the year 2020.

Mr Dhruv Majumdar also emphasized that if citizens share specific & relevant information about the issue such as exact location etc, the resolution of the complaint can be accelerated in many cases.