Chandigarh, June 7- Haryana Chief Minister, Sh. Manohar Lal said that no government or its administration can claim to be accountable and responsive unless it has an efficient and effective grievance redress mechanism.
He said that the sole purpose behind launching Jan Samvad portal, Nagar Darshan, Gram Darshan portal, CM window is to ensure that the voice of our citizens reaches us.
"Unlike previous governments, we have a different way to work and serve the people. We believe in reaching out to the last mile citizens, asserted Sh. Manohar Lal while chairing a key meeting with the Administrative Secretaries held here today.
He said that having a robust grievance redressal mechanism is the benchmark of any transparent government. To achieve this benchmark, Jan Samvad portal has been launched. Further, ensuring complete satisfaction of the complainant should be the main focus of any Administrative Secretary while scrutinising any complaint received on the portal, added the Chief Minister.
While reviewing the redressal of the complaints received on the Jan Samvad portal, the Chief Minister said that having a user- friendly grievance redress mechanism is part and parcel of any government and its administration.
Jan Samvad Portal should become key platform for the complainant to get an easy solution to their grievances
The Chief Minister said that Jan Samvad Portal should become a key platform for the complainant to get an easy solution to their grievances.
He said that in the Jan Samvad, people have shared with him that they used to give several copies of their written complaints to various public representatives, but their applications used to get misplaced. Understanding this dilemma, we have launched the Jan Samvad portal so that no complaint goes unnoticed. Under this new IT setup, information regarding the written representation given by the people is digitally recorded on this portal and submitted to the concerned departments for further action.
Sh. Manohar Lal said that when a complaint or demand is submitted on this portal, the information is sent to the complainant through SMS. Following that, information regarding the action being initiated by the respective department and officer is also sent to the complainant via SMS.
Directing all the Administrative Secretaries, Sh. Manohar Lal said that the officers should check the Jan Samvad portal everyday and review how many complaints registered under their departments have been resolved.
Till now, of the total 8093 complaints/demands registered on the portal, 6642 have been already marked to different departments
Additional Principal Secretary to Chief Minister and Director General, Information Public Relations, Languages and Culture Department, Dr. Amit Agrawal apprised the Chief Minister that till now, 8093 complaints/demands have been registered on the portal. Out of which, 6642 have been already marked to different departments.
Dr. Amit Agrawal further apprised the Chief Minister that all the mandatory changes and upgrades discussed in the previously held meeting have been made so as to ensure smooth functioning of the portal.
Chief Secretary, Sh. Sanjeev Kaushal, Chief Principal Secretary to Chief Minister, Sh. D.S Dhesi, Additional Chief Secretary and Financial Commissioner, Revenue and Disaster Management Department, Sh. Rajesh Khullar, Additional Chief Secretary, Home, Sh. T.V.S.N Prasad, Additional Chief Secretary, Agriculture and Farmers’ Welfare Department, Sh. Sudhir Rajpal, Additional Chief Secretary, Medical Education and Research Department, Dr. Sumita Misra, Additional Chief Secretary, Finance Department, Sh. Anurag Rastogi, Principal Secretary to Chief Minister, Sh. V Umashankar, Additional Principal Secretary to Chief Minister and Director General, Information, Public Relations, Language and Culture Department, Dr. Amit Agrawal, Deputy Principal Secretary to Chief Minister, Sh. K Makrand Pandurang and the Administrative Secretaries of other departments also remained present during the meeting.